Shipping policy

thank you for supporting guided mess.

every item is made to order to reduce waste and ensure each piece is created with care.

processing time

every item is made to order. orders are typically processed within 1–2 business days before shipping.

shipping

once your order has shipped, you will receive a confirmation email with tracking information.

shipping times vary depending on your location and the shipping method selected at checkout.

please note that processing time and shipping time are separate.

incorrect addresses

please make sure your shipping address is correct before placing your order.

guided mess is not responsible for orders shipped to an incorrect address provided by the customer. if an order is returned due to an incorrect address, additional shipping charges may apply.

lost or delayed packages

once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

if your package appears lost or delayed, please contact the shipping carrier first. if you need additional assistance, feel free to contact us and we’ll do our best to help.

damaged items

if your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage so we can make it right.

questions?

if you have any questions about shipping or your order, please reach out through our contact page or by email.